Cancellation & Refund Policy

Cancellation & Refund Policy for Mana Basket

Effective Date: 25/1/2026

At Mana Basket, we are committed to providing a transparent and efficient process for cancellations and refunds for our B2B partners.

Order Cancellation

• By Customer: Cancellation is free of charge and allowed until your order enters the "Processing" stage in our warehouse. For prepaid orders, a full refund will be initiated upon successful cancellation. Cancellation requests submitted after processing has begun may be subject to a restocking fee.
• By Mana Basket: We reserve the right to cancel an order due to reasons including, but not limited to, insufficient stock, pricing errors, payment verification failure, or issues with the provided business address or delivery instructions.

Refund Policy

Refunds are applicable in the following scenarios: order cancellation (as per policy), missing or incorrect items, damaged/spoiled goods upon delivery, or failed delivery due to our operational error.

• Approved refunds will be processed to the original method of payment used for the order.
• Refund Timeline: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment gateway's processing time.

Partial Refunds / Replacements

In cases where only part of an order is unavailable or arrives in a damaged condition, our support team will contact you promptly. You may choose to receive a partial refund for the affected items or opt for a replacement in your next scheduled delivery.

Refunds for Credit / Invoice-Based Orders

For businesses using approved credit terms:

• Refunds for eligible issues will be processed as an adjustment to your subsequent invoice or issued as a credit note to your business account.

How to Request a Cancellation or Refund

1. In-App: Navigate to 'My Orders' → Select the relevant order → Tap 'Report an Issue'.
2. Via Email: Send your request, along with your Order ID and details, to our support team at support@manabasket.in.

Our team will review your request and respond within 24 business hours.